Your Privacy Protection Confirm

Lycky8's Privacy Policy is a comprehensive document that explains how we collect, use, store, and protect the personal data of our users. By accessing or using the Lycky8 platform, you are considered to have accepted the terms of this Privacy Policy.

This Privacy Policy applies to all Lycky8 services — including the website, mobile app, live chat, email communications, and any other channel. Regardless of the device you use to access Lycky8, this policy applies equally.

We believe transparency is the foundation of trust. That is why everything on this page is explained as clearly and plainly as possible. If you have any questions, feel free to reach out to our support team directly.

Lycky8 collects two types of information — data you provide directly and data collected automatically. Details are outlined below:

Information provided directly by you:

• Name, date of birth, gender, and nationality.
• Email address and mobile number.
• Current and permanent address.
• Government-issued ID and proof of address for KYC verification.
• Payment method details (account number, bank name, etc.).
• Records of conversations with the support team.

Automatically collected information:

• IP address and device information.
• Browser type and operating system.
• Time spent on the platform and pages visited.
• Gaming activity, betting history, and transaction records.
• Cookie and local storage data.

Below is a summary of the data types and their sources:

Lycky8 collects user data only for specific, legitimate purposes. No unnecessary or excessive data is gathered — every piece of information collected has a clear reason behind it:

• Service Operations: For account creation, transaction processing, and delivery of gaming services.
• Identity Verification: For KYC verification to prevent fraud and money laundering.
• Customer Support: For troubleshooting and customer support.
• Security Monitoring: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory authority guidelines.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant Communications: For sending bonus offers, security alerts, and important updates.

If you do not want your data used for a specific purpose — such as receiving marketing emails — you can turn this off via your account settings or by contacting support.

Lycky8 uses industry-leading technology to protect your privacy. Here are some of the key measures we have in place for data storage and security:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Firewall Protection: Multi-layer firewall protection against external attacks.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Staff are only granted access to data that is necessary for their role.
• Data Backup: Regular backups are performed to prevent data loss.

Data Retention Period: Even after account closure, certain data may need to be retained for a defined period due to legal obligations. Typically, transaction records are kept for 5 years and KYC data for 3 years after account closure.

Lycky8 does not generally share your information with third parties. However, in certain limited circumstances, necessary data may be shared with partners:

• Payment Provider: Necessary information is shared with payment gateways to complete transactions.
• Game Providers: Session data is shared with specific game providers.
• Regulatory Authority: Data is shared with licensing authorities when required by legal obligation.
• Law Enforcement: Data is disclosed in response to a court order or government directive.
• Technology Partners: Technology companies that support platform operations (e.g., cloud hosting).

In the event of a change of ownership or merger, user data may be transferred to the new owner — however, the terms of this policy will remain in effect.

Lycky8's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

Types of cookies used by Lycky8:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage — these can be disabled.
• Performance Cookies: To monitor site speed and stability.

We do not use third-party advertising tracking cookies. Your gaming activity is never shared with external ad networks.

Every registered Lycky8 user has specific rights over their own data. These rights are guaranteed under international data protection laws. Your key rights are outlined below:

To exercise any of these rights, send an email to our support team. Once your request is received, Within 30 days You will receive a response. Complex cases may take up to 60 days — however, you will be notified in advance if that is the case.

Lycky8 is an adults-only gaming platform. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration and suspicious accounts are investigated.

If a parent or guardian believes their child under 18 has had their information collected by mistake, please contact us immediately. Such data will be promptly deleted and the associated account will be closed.

Lycky8 is an international platform. To operate our services, your data may be stored or processed on servers located in various countries. In such cases, the following assurances apply:

• All data transfers are secured with encryption.
• Receiving servers and organizations are required to comply with our privacy standards.
• Additional safeguards are applied when data is transferred to countries not subject to GDPR or equivalent standards.
• For any questions about data transfers, please reach out to our support team.

Lycky8 may update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email and the revision date on this page will be updated.

• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please contact support to close your account.
• Previous versions are available upon request.

For any privacy-related questions or requests, please contact our dedicated Privacy Team: